Refund policy

Return & Refund Policy

At Vivazz Sneakers, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy, we offer a clear and fair return policy as described below.

  1. Return Eligibility

You have 7 calendar days from the date of delivery to request a return or exchange.

To qualify for a return:

  • The item must be unused, unwashed, and in its original condition and packaging.

  • Items that show signs of wear, misuse, or damage caused by the customer will not be accepted.

  1. Exchanges

We accept exchanges for size or colour variations of the same product, subject to stock availability.

Please contact our support team before sending any item back to confirm eligibility.

  1. Shipping Costs

  • Return shipping is free for all eligible returns.

  • If the item is defective or damaged upon arrival, return shipping is also free and fully covered by us.

  • Original shipping fees (if charged at the time of purchase) are non-refundable unless the return is due to a product fault or an error on our part.

  1. How to Request a Return or Exchange

To initiate your return, please email us at support@vivazzsneakers.com with the following details:

  • Order number

  • Reason for return or exchange

  • Clear photos if the product is defective or damaged

Our team will respond within 1-2 business days with the next steps and return instructions.

  1. Refunds

Once your return is received and inspected, we will notify you by email. If approved:

  • Refunds will be processed back to your original payment method within 10 business days.

  • You will receive a confirmation email once your refund has been issued.

  1. Exceptions

Please note we do not accept returns or exchanges on:

  • Final sale items

  • Products showing signs of misuse or improper care

Contact Information

For any questions regarding this policy or your order, please reach out to us:

  • Business Name: Vivazz Sneakers

  • Business Address: Suite 1, 54 Lisburn Road, Belfast, BT9 6AF, United Kingdom

  • Email: support@vivazzsneakers.com

  • Phone: +44 7475 788360

We operate Monday to Saturday from 09:00 to 18:00 and Saturday from 10:00 to 14:00 (GMT), except holidays.